Solutions

Tailored Solutions for Every Industry

Whether you're in technology, healthcare, retail, or any other industry, RaiseMyTickets adapts to your unique support challenges

Solutions by Industry

Proven success across diverse sectors with industry-specific configurations

Technology & SaaS

Scale support without scaling headcount

CHALLENGE

Customer support tickets from multiple products and channels creating chaos

OUR SOLUTION

Unified platform with integrations, AI triage, and cross-product analytics

KEY BENEFITS

  • Reduce agent headcount needs by 62%
  • Handle 10X traffic spikes automatically
  • Single view across all product lines
  • Integrate with dev tools (Jira, GitHub)
$1.55M annual savings
35% faster resolution
Handle 10,000+ tickets/day

Financial Services

Maintain compliance while delivering excellence

CHALLENGE

Strict SLA requirements, compliance reporting, and security concerns

OUR SOLUTION

Real-time SLA monitoring, automated compliance reports, bank-level security

KEY BENEFITS

  • Maintain 99.9% SLA compliance
  • Automated regulatory reporting
  • Enterprise-grade security
  • End-to-end encryption
Zero SLA penalties
40 hrs/month saved on reporting
HIPAA & PCI ready

Healthcare

Patient satisfaction through responsive support

CHALLENGE

HIPAA compliance, critical uptime requirements, patient satisfaction

OUR SOLUTION

HIPAA-ready platform, priority-based SLA policies, satisfaction tracking

KEY BENEFITS

  • HIPAA compliant architecture
  • Priority routing for critical issues
  • Patient satisfaction scoring
  • Integration with EMR systems
Zero HIPAA violations
24% patient satisfaction increase
100% critical SLA compliance

Retail & E-Commerce

Handle peak seasons without breaking

CHALLENGE

Seasonal ticket volume spikes, multi-channel support, fast response times

OUR SOLUTION

Scalable architecture, omnichannel support, anomaly detection for spikes

KEY BENEFITS

  • Auto-scale during peak seasons
  • Unified chat, email, social support
  • Reduce cart abandonment
  • Real-time inventory integration
30% reduction in cart abandonment
Handle Black Friday with same team
5X capacity during holidays

Education

Support students and staff at scale

CHALLENGE

High volume of simple inquiries, limited IT staff, budget constraints

OUR SOLUTION

AI chatbot for common questions, student and staff portals, affordable pricing

KEY BENEFITS

  • Self-service reduces volume 40%
  • Student portal for 24/7 access
  • Budget-friendly pricing tiers
  • Integration with LMS systems
40% ticket volume reduction
$200K annual savings
Support 50,000+ students

Logistics & Supply Chain

Track and resolve issues in real-time

CHALLENGE

Time-sensitive issues, multiple stakeholders, complex tracking

OUR SOLUTION

Real-time tracking, automated escalation, stakeholder notifications

KEY BENEFITS

  • GPS-integrated ticket tracking
  • Automated delay notifications
  • Multi-party collaboration
  • Mobile-first interface for drivers
45% faster issue resolution
60% reduction in phone calls
Track 100K+ shipments
By Department

Solutions for Every Department

From IT to HR to customer support - one platform for all your departments

IT Support

Password resets, access requests, hardware issues, software installs

INTEGRATIONS

Jira
ServiceNow
Active Directory

VALUE DELIVERED

Automate 40% of routine tickets, improve employee satisfaction

HR Services

Benefits inquiries, policy questions, onboarding/offboarding

INTEGRATIONS

Workday
BambooHR
Payroll Systems

VALUE DELIVERED

Centralized HR support, self-service knowledge base

Facilities Management

Maintenance requests, workspace issues, supply requests

INTEGRATIONS

Building Management
Vendor Portals

VALUE DELIVERED

Track all facility issues, SLA for critical issues (HVAC, security)

Customer Support

Product questions, billing issues, technical support, feature requests

INTEGRATIONS

CRM Systems
Product Databases
Billing Systems

VALUE DELIVERED

Faster resolution, higher customer satisfaction, churn reduction

Ready to See Your Solution in Action?

Schedule a demo customized to your industry and use case