RaiseMyTickets
AI ticket intake
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Customer support · AI

Tickets that fill themselves in.

RaiseMyTickets is an AI intake funnel for enterprise ticketing. Employees describe what's wrong in plain language. We classify the request, ask only for the fields your backend actually needs, and file the ticket where it belongs — Jira, ServiceNow, Zendesk, or Frappe Helpdesk.

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A Nonagentic project. Multi-tenant. Self-hosted or managed.
One product, three pillars

A funnel from "what's wrong?" to a properly-filled ticket

Employees describe the problem in their own words. RaiseMyTickets classifies the request, asks only for the fields your backend actually needs, and submits the ticket to the right system. Admins configure the funnel; analytics keeps score.

Intake

Core App

A conversational state machine that classifies an employee's natural-language request, slot-fills the required fields, and submits to the tenant's ticketing backend — Jira, ServiceNow, Zendesk, or Frappe Helpdesk.

How it works
Configuration

Admin App

Tenant operators register ticketing platforms, design intake forms and fields, set routing rules, and manage RBAC. Onboard a new customer in days, not weeks — without touching code.

What's inside
Analytics

Analytics App

Tenant-scoped dashboards backed by hourly rollups and a two-tier (in-memory + Redis) cache. Every authenticated request is audit-logged for compliance and forensic review.

See the metrics
What's in the box

Built for multi-tenant enterprise ticket operations

  • Chat-first intake — no forms to learn, no UIs to teach.
  • Intent classification against the tenant's own ticket categories.
  • Slot-filling conversation that asks only for required fields.
  • Pluggable backends — Jira, ServiceNow, Zendesk, Frappe Helpdesk.
  • Webhook sync keeps ticket status current when the backend updates.
  • Tenant-scoped row-level isolation on every read and write.
  • RBAC — admin, manager, agent, readonly, and custom roles.
  • Azure AD directory sync auto-provisions users from the corporate directory.
  • Hourly metric rollups — dashboards serve from cheap Postgres reads.
  • Audit log captures every authenticated request for compliance review.
Backends & channels

Plug into what your customers already run

Phase 1 ships with Jira, ServiceNow, Zendesk, and Frappe Helpdesk adapters exercised against a live Frappe instance. MS Teams, pgvector-backed NLU, and SLA alerting follow in Phase 2.

Jira Phase 1 ServiceNow Phase 1 Zendesk Phase 1 Frappe Helpdesk Phase 1 Freshdesk Phase 2 MS Teams Phase 2 Email / SMS / WhatsApp Phase 2

See it for yourself

Walk us through one of your ticketing systems. We will show you how RaiseMyTickets would intake against it — live, in your stack.

Request a demo